IMPORTANT
PLEASE READ BEFORE INSERTING YOUR SIM CARD
Thank you for purchasing your Clay UK Pre-Paid Sim card. Our Sim will reduce
your mobile roaming charges significantly whilst overseas.
YOUR MOBILE PHONE MUST BE UNLOCKED TO FUNCTION WITH YOUR CLAY SIM CARD
Note your phone number, PIN and PIN unlock code (PUK) for future reference.
Your PIN is provided on the plastic holder of your SIM card.
Make sure you set your handset “Band” or “Frequency”
selection to “Auto” or that you select the correct frequency for the
region you are visiting.
1. Getting Started
Your Clay UK Pre-Paid sim card connects you to the O2 GSM network in UK.
Break the Sim card from its plastic transit card > Insert Sim into your “unlocked”
and compatible mobile phone > Switch on your phone > Enter your PIN* > Make your
calls
2. Using your PIN
Code
In United Kingdom please use the standard 4-digit PIN if prompted when you switch
on your phone. Your PIN is provided on the plastic holder of your SIM card
3. Making calls:
Your Clay Prepaid United Kingdom SIM cards must have credit to make outgoing calls.
Always dial numbers with full international code, whether Local or International.
For e.g. -Dialing local number in United Kingdom +44-XXXXXXXXXX -Dialing USA number
+1-XXXXXXXXXX
4. Receiving calls:
Your Clay United Kingdom Prepaid SIM card has FREE incoming across United Kingdom.
it is a United Kingdom based mobile number. To call your mobile number, the person
just has to dial your number with United Kingdom code. i.e. +44 XXXXXXXXXX
5. Using Voice Mail
To activate your Voice Mail services and to retrieve messages dial Short/Long number:
121/746674990 from you mobile.
The default Voicemail PIN is 0000
6. Checking card
balance
To check you actual balance, please dial *131# (SEND)
7. Recharge
Go to http://uk.clayprepaid.com To Login, use your Mobile number as username and 8 digits PUK number as password. Once logged in the user selects the denomination of recharge and is then directed to a payment gateway where he enters the payment details and recharges his number.
The recharge value is available in 5 pounds, 10 pounds, 20 pounds, 30 pounds, 50 pounds only.
8. Conference calling
You may turn any call into a conference call. Once you have the first person on
the line, simply dial another number. Within a few moments, that person will be
added to your conference call. Repeat this sequence to add additional parties to
the conference. You can add a maximum of 5 people in call conferencing
HELP
For customer help and support please call +91-9990111222 between the hours of
9:30am and 3am(next morning) IST time Monday to Friday. We will happily take calls,
but email is the fastest way to resolve your problem. Please supply your Clay Sim
phone number in any correspondence.
Email: ccare@clayprepaid.com